From the 1st day they opened when I come in, no one speaks or ask can I help you. I always have to seek out a salesperson. One time, the manager was in there...tall blonde, Never looked my way or ask someone to help me. She was personally chatting with 3 non shoppers. Last month was my 5th time going in there.. same thing! I went over to the cashier and explained my dilemma about the staff not speaking and getting any service. Then we put our products back and left. I've only bought products 2 times because most times I just leave....no one says bye either. Need to hire nicer people
Different hand body and hair products. All kinds of perfume even a salon
Super unimpressed with the help and customer service of the staff. I went in today to get my mom a foundation. I grabbed a bottle and someone hadn't screwed the lid on so the foundation flew everywhere, including my shirt. I was aggravated-- obviously my top is now ruined. But I wasn't annoyed with the staff until I went to tell them to let them know there was a spill and literally was greeted with one of the RUDEST responses from one of the ladies up front. This girl never said I'm sorry, let me help you clean up the spill, here is a tide-to-go pen for your top-- nothing. Just a really irritated facial response and a "where did YOU spill it?" As if spilling it were my fault in the first place. Seriously people? Customer service is a thing and you are severely lacking. I've been a loyal customer for years and was excited when this location opened up. This isn't the first lacking experience I've had here, but it is definitely the last. I will never visit this location again.
I love ulta... however every time I go to this particular store I end up being mad because there is nothing but a bunch of snooty bitches that work up in there. They need training on customer service skills.
Ulta back at it again with the rude sales people.... every bad comment here is about the staff. You would think they would catch on and clean house. Don't waste your time trying to speak to these people figure out what you need and run in and out.
Ulta Beauty is a US Hair Care Studio based in Spring Hill, Tennessee. Ulta Beauty is located at 1028 Crossings Blvd, Spring Hill, TN 37174, USA.
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